Shipping Policy
At FRANZI, we are committed to delivering your order quickly and securely.
Processing Time
Orders are typically processed within 1–3 business days after payment is confirmed. During high-demand periods, processing times may be slightly longer.
Shipping Times
Estimated delivery times:
- Canada: 7–10 business days
- United States: 7–12 business days
- International: 7– 12 business days
Shipping times may vary depending on carrier delays, customs, weather conditions, or holidays.
Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking information when available.
Incorrect Address
Please ensure your shipping address is correct before placing your order. FRANZI is not responsible for orders shipped to incorrectly entered addresses.
Lost or Delayed Packages
FRANZI is not responsible for shipping delays caused by carriers, customs, or circumstances beyond our control. If your package appears lost, please contact the shipping carrier first, then contact us for assistance.
Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery with photos of the package and product.