Refund & Return Policy – Franzi
At Franzi, we want you to love your purchase. If you're not completely satisfied, we're here to help.
Returns
We accept returns within 14 days of receiving your order.
To be eligible for a return:
- The item must be unused and in the same condition that you received it
- It must be in the original packaging
- Proof of purchase is required
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Final sale items
- Items that show signs of wear or damage not caused by us
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
- Your refund will be processed to your original payment method
- Please allow 5–10 business days for the refund to appear on your account
Exchanges
We only replace items if they are defective or damaged.
If you need to exchange an item, contact us at: franziglasses@gmail.com
Shipping Returns
Customers are responsible for return shipping costs unless the item is defective or incorrect.
We recommend using a trackable shipping service, as we are not responsible for lost returns.
Damaged or Incorrect Orders
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging.
Contact Us
For any questions regarding returns or refunds, please contact us at:
franziglasses@gmail.com
Franzi reserves the right to refuse returns that do not meet our policy requirements.